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Brief description

TUphone, the telephone system of the TU Wien, is based on the VoIP technology of Cisco Systems, Inc. We provide you with components for Voice Mail, Unified Communication in addition to the actual telecommunication system (Unified Call Manager). A software solution (Softphone) also offers the possibility to make calls directly with a headset from PCs with Windows and MacOS without a telephone set.

NameTUphone
Internet-Addresshttps://www.it.tuwien.ac.at/en/services/cooperation-and-communication/tuphone/tuphone-landline-network/
Direct entry-
Tool typetelephony
Account request
Costsnone
Accessibilityn.a.


Forwarding to voice mailbox/service mobile/other number


Softphone Cisco Jabber

Realization of a telephone connection at the workstation computer using Softphone Cisco Jabber


Softphone Cisco Jabber Troubleshooting

In the last months we had a problem with Cisco Jabber for Android and iPhone that could be solved now. The login into Cisco Jabber failed. A login loop (Android) or a crash (iPhone) was often the result.

If the problem occurs, it can now be solved by reconfiguring parallel ringing in the TISS-TUphone profile.

  • Remove the checkmark at "Configured
  • press "Save
  • wait a short time
  • Activate checkmark again
  • press "Save" again

Enable mobility, if desired.

Then reinstall Cisco Jabber on the smartphone to ensure that the latest version is used. A login should now be successful and "Instant Messaging", "Phone Service" as well as "Voicemail" should be available. It should be possible to log in without a VPN.